Cindie D Smith

Cindie D Smith is an accomplished customer service and operations leader with extensive experience in various industries, including fintech and telecommunications. Currently serving as a Leader and Customer Service Manager at Experian since July 2022, Cindie adeptly leads cross-functional teams to develop innovative service delivery models and optimize customer journeys through Voice of the Customer analytics. Previous roles include Director of Technical Support at Resi Media, where Cindie pioneered an Agile tech support model, and Call Center Operations Consultant for Visa, achieving significant cost savings through automation. Cindie's solid track record includes management positions at companies such as NTN Buzztime, Qualcomm, and PlayStation, where impactful enhancements in customer experience and operational efficiencies were consistently delivered. Cindie holds degrees in Engineering from the University of Southern California and in Radio TV Film/Communications from California State University, Northridge.