A Minneapolis-based Customer-Centric Business Advisory firm utilizing a proprietary Integrated Value Creation model to deliver accelerated business and financial performance. We specialize in helping companies eliminate performance gaps and create sustainable customer and stakeholder value by mobilizing a customer-centered culture to drive growth, retention, and profitability. 

We translate experience management thought and expertise into business strategy, targeted action, and performance acceleration by leveraging AI-driven Data Analytics, converting analytics into Strategic Insights, mobilizing insights into Targeted Solutions, and partnering and monitoring formal organization Execution. 

Here is what some of our customers had to say:

“We know it is important to improve our customers’ end-to-end experience. The CX consulting team helped us clearly understand our customers’ moments of truth and pain points. We were able to take actions that were high impact and will make a difference in our customers’ experience with us.”  
-Chief Strategy Officer, Global Data Analytics Company

"The CX consulting team was key in our ability to identify the challenges, gaps and pain points of our business and, in turn, translated those into consumable areas of improvement. They understood our industry and were able to translate that knowledge into efficiency recommendations and generating ideas. They were extremely easy to partner with and remained flexible as our needs shifted."
-Customer Experience Manager, Healthcare Solutions Provider






Analytics

Business Development

Experience Activation / CXT Partners

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