MISSION: Creating an exceptional community by sharing Grand Rapids with the world.

What does that really mean? It means that we inspire tourism and conventions through short-term promotions, long-term marketing and sales strategies, and a focus on community developments that will impact the visitor experience.

WHAT ARE WE: Experience Grand Rapids is the destination marketing organization (DMO) for Grand Rapids/Kent County, Michigan. We are the only community resource devoted to marketing the destination by raising visitor awareness of the region’s brand characteristics of craft beer, music, family fun, outdoor recreation, art and culture and food. 

We care deeply about the impression we make on the people who come here. And we are constantly innovating new and creative ways to make the Grand Rapids experience even better.

Marketing

Travel & Leisure

Experience Grand Rapids

Doug Small

Edward C. Nichols (Ted)

Cta Abby Jefferson

Jade Lowe

Tom Bennett

Mary Manier

Daniel Jonkman

Kim Y.

Janet Korn

The Guest and Visitor Services team at Experience Grand Rapids ensures an exceptional and welcoming experience for all visitors. This team, comprised of Certified Tourism Ambassadors, Airport Ambassadors, Visitor Concierges, and Customer Service representatives, provides comprehensive support and information about local attractions, events, and amenities, fostering a positive impression of Grand Rapids from arrival to departure. Their efforts are pivotal in enhancing guest satisfaction and promoting tourism in the region.

Guest and Visitor Services

Marketing and Sales Team

Leadership Team

Guest and Visitor Services

About

Team members

Other teams at Experience Grand Rapids

Marketing and Sales Team

Leadership Team