Claire Jones is a skilled Training and Enablement Programme Manager at Extreme Networks, focusing on delivering industry-standard technical training through innovative video production and live streaming since March 2022. Prior experience includes roles as Project Manager and Senior Customer Service Associate at Engage ESM from May 2018 to March 2022, along with a Case Handler position at Countrywide Plc from October 2016 to November 2019. Claire began a career in Learning and Development as a Learning and Development Officer at KnowledgePool from April 2014 to November 2019, collaborating with training suppliers and clients to enhance the learning experience. Academically, Claire holds a degree in Sports Exercise and Science from Cardiff Metropolitan University and a BTEC National Diploma in Sports Science from Berkshire College of Agriculture.