Hoang Nguyen is a skilled QA Support and Customer Technical Support professional at Astropad since December 2018, previously serving as a Technician II and Technician I at uBreakiFix and Orchid Restaurant, respectively. With a strong background in diagnosing and repairing devices, Hoang excels in explaining complex technical issues in an accessible manner, achieving a remarkable improvement in repair metrics. An educational foundation in Mathematics and Computer Science from the University of Minnesota, along with an Associate degree in Aerospace Engineering from Century College, complements Hoang's technical expertise and enhances problem-solving abilities in dynamic environments.