Ahmed Helmy

Ahmed Helmy is an experienced professional currently serving as a Contact Center Specialist Supervisor at the Federal Tax Authority since April 2022, where responsibilities include managing daily operations and implementing quality assurance measures. Prior to this role, Ahmed held positions as a Learning and Development Lead at both an outsourcing company and Data Direct Group, overseeing training and development initiatives for contact centers, while also contributing to successful client communication and audits. Experience also includes roles as a Quality Assurance Specialist at Etisalat, where Ahmed enhanced processes through auditing customer interactions, and as a Senior Learning Specialist at Raya CX, leading training activities and developing training programs. Early career experience includes technical support and accounting roles. Ahmed holds a Bachelor's degree in Business/Commerce from Zagazige University.