Mary McSweeney

Mary McSweeney has extensive experience in customer experience enhancement and relationship management, currently serving in the Complaint Resolutions Team focused on Continuous Improvement at Fexco since October 2014, while also holding the title of Customer Experience Manager for Bord Gáis Energy. Previous roles include Commercial Analyst and QA Manager at Visitravel, where responsibilities centered on the functionality and usability of websites and applications. Additionally, Mary represented union members as Head Shop Steward at Fexco, building relationships with various accommodation providers as Relationship Manager for Gulliver, and maintaining B2B relationships at Edirectory.ie. Mary McSweeney holds a Certificate in Business Trade Unionism from Munster Technological University and has further educational qualifications from Killorglin Community College and SIPTU College.