Romina Hafeez

Romina Hafeez has extensive experience in account management and operations, currently serving as a Senior Strategic Account Manager at Fidelity Canada since April 2019. Prior to this role, Romina held various positions at SGS as a Training/Operations Manager, where leadership was provided to a team while ensuring adherence to service level agreements. At Capital One, Romina excelled as a Unit Manager in Payment Operations, implementing productivity enhancements and fostering a culture of Agile principles. Additionally, Romina’s background includes a decade at State Street as a Global Operations Manager, and earlier experience at CIBC Mellon in estates administration. Romina's leadership and expertise in process improvement and team management are well demonstrated throughout these roles.