Antony Gibson

Antony Gibson is a seasoned professional with extensive experience in customer service and complaint resolution across various sectors. Currently serving as a Senior Investigator at the Financial Ombudsman Service since November 2023, Antony investigates complex consumer credit complaints and provides independent assessments. Previous roles include Billing Team Manager at Zenith Vehicles, where responsibilities encompassed leading a billing team and ensuring timely invoice processing, and Customer Outcomes Specialist at NewDay, focusing on improving customer journeys. Antony has also held pivotal positions such as Executive Relations Manager at Express Bi-folding Doors and Senior Resolution Specialist at O2, managing high-level complaints and collaborating with regulatory bodies. Education was completed at Royds High School.