Toby Wickenden

Toby Wickenden is a seasoned professional with extensive experience in enterprise applications, business transformation, and customer experience across various organizations. Currently serving as Senior Director of Enterprise Applications & Transformation at Finastra, Toby has previously held the role of Senior Director of Business Transformation within the same company. At Hastings Direct, Toby was the Head of Strategy & Transformation. Earlier positions include leadership roles at Vodafone, where Toby was Head of Business Customer Experience and Head of Strategy, Planning & Business Management for Customer & Digital Operations, as well as Head of Customer Contact Consultancy. Toby's career also includes serving as Head of Services at Avenir Telecom UK and as Client Services Manager at Earthport PLC.