Aditya Dwitama

Aditya Dwitama is a customer experience professional with extensive experience in managing customer inquiries and satisfaction across multiple industries. Currently serving as a Customer Experience specialist at Finku since August 2024, Aditya oversees live chat inquiries, manages a team of agents, conducts audits, and develops strategies to enhance customer satisfaction metrics. Prior to this role, Aditya worked at BukuWarung as a Merchant Happiness Associate, achieving a remarkable 100% score in Quality Monitoring for six consecutive months and maintaining a 100% KPI for three months. Previous experience includes customer service positions at RUPIAH CEPAT, PT. Bussan Auto Finance, and PT Bank Danamon Indonesia, focusing on resolving complaints and credit analysis. Aditya holds a Master's degree in Management from Universitas Nasional and a Bachelor's degree in Economics from Universitas Pancasila.