Nick Divincenzo

Nick DiVincenzo is an experienced professional with over two decades in customer service and training roles. Currently serving as the Manager of Global Learning & Development at First Advantage since July 2005, Nick oversees New Hire On Boarding Training, eLearning initiatives, and cross training for Customer Care Representatives globally. Previous roles at First Advantage include Senior International Trainer, focusing on eLearning development and training delivery for various clients and internal teams. Nick began a career in customer service at Sprint, first as a Customer Service Representative and later as a Quality Analyst. Early experience includes a managerial position at El Pinto Restaurant & Salsa Co., where Nick led a large team and ensured high standards of food quality and customer service.