Chiedza Muchenje

Chiedza Muchenje is a seasoned professional in customer experience management with a robust background in the banking sector. Currently serving as Customer Experience Manager at First Capital Bank Zimbabwe since June 2024, Chiedza previously held various managerial roles at Steward Bank from October 2013 to May 2024, including Customer Experience Manager and Customer Service Manager. Early career experience includes positions such as Diaspora Banking & Remittances Supervisor and Contact Center Team Leader. Chiedza began professional development as a Marketing Intern at Airports Company of Zimbabwe from October 2011 to September 2012. Educational qualifications include a Master of Business Administration from the University of Gloucestershire and a Bachelor's Degree in Marketing with Honours from the National University of Science and Technology, complemented by studies at CIM | The Chartered Institute of Marketing.