Laurent Pfeiffer is a seasoned executive specializing in client experience and services within the financial technology sector. Currently serving as SVP and Global Head of Services at FIS, Laurent has held various leadership positions, including VP roles focused on client experience in securities, derivatives, and tax, as well as post-trade services. Prior experience includes significant roles at SunGard, where Laurent was VP and Head of Client Services for Capital Markets in the Asia Pacific region, and Operations Director for Asia Pacific. Laurent also contributed as a Senior Application and System Engineer at GL TRADE Australia Pty and as an International Trainer at GL TRADE SA. Academic credentials include studies at the Paris School of Business and Universite de Versailles - St-Quentin-en-Yvelines.