Adrian Nurhafit

Adrian Nurhafit is a dedicated customer service professional with extensive experience in handling customer inquiries and complaints across multiple platforms. Currently serving as CX Staff at FIT HUB since December 2022, Adrian effectively manages social media interactions, delivering prompt and accurate responses. Prior to this role, Adrian gained experience as an Operations Analyst at Shopee, where responsibilities included addressing complaints from premium users and facilitating logistical follow-ups. Previous positions also include providing customer service at Grab and Transcosmos Indonesia, focusing on problem identification and resolution. Adrian holds a Bachelor's degree in Computer Engineering from Universitas Pamulang, completed in 2015.