Rebecca Pagel

Rebecca Pagel is an accomplished professional with extensive experience at Flight Centre Travel Group, where Rebecca has served in various roles since 2002. Currently, as Business Analyst Team Lead - Consultant Experience, Rebecca combines leadership and analytical skills to enhance organizational value, fostering a culture of continuous learning and agile methodologies. Previous roles include Product Delivery Manager, Customer Success Manager, and National Training Coordinator, showcasing proficiency in cross-functional collaboration, customer engagement, and training program development. Rebecca has also effectively managed large-scale projects, such as processing over $1 billion in customer refunds during the Covid crisis. Complemented by multiple certifications in Travel & Tourism, Training & Assessment, and Customer Engagement, Rebecca is a dedicated industry leader committed to driving business growth and developing future talent.