Monica Mendenhall

Monica Mendenhall is an accomplished QA Engineer and QA Tester at FMG since October 2013, specializing in testing SaaS products through comprehensive end-to-end Black-Box Testing, System Testing, and User Acceptance Testing. Responsibilities include developing test plans, maintaining UI automation frameworks, and training international teams. Prior roles at FMG include Manager of Fulfillment, where Monica guided a remote team and coordinated deliverables, and Lead Fulfillment Specialist, contributing to the establishment of a new team and writing over 300 procedures. Earlier experience as an Independent Tax and Accounting Consultant at M^3 Accounting involved mentoring business owners on tax returns and QuickBooks. Educational qualifications include a Bachelor of Science in Accounting from the University of Phoenix, an Associate of Science from Chandler-Gilbert Community College, and certification as a Phlebotomy Technician from Pima Medical Institute.