Carmen Jimenez

Carmen Jimenez is an experienced professional in the technology and customer support sector, currently serving as an Installation Support Analyst at FreedomPay since October 2024, where responsibilities include configuring and installing POS systems for hospitality and retail clients. Prior experience includes roles as a Technical Support Analyst and Lead Incident Assignment at Essintial Enterprise Solutions, and as a Quality Assurance Analyst at Foot Locker. Carmen also served as an Information Technology Project Coordinator at Essintial Enterprise Solutions and began the career as a Customer Service Representative at Vangent, Inc. Carmen holds an Associate's degree in Web Development and Design from HACC, Central Pennsylvania's Community College, and an Associate's degree in Information Technology from Paradise Valley Community College.