Erik Vigil

Erik Vigil is a seasoned professional with extensive experience in technical writing, project management, and client support within the technology sector. Currently serving as a Senior Implementation Coordinator at FRONTSTEPS since October 2013, Erik excels in gathering and organizing customer data for SaaS products, managing multiple projects, and providing technical guidance to enhance client onboarding. Prior roles include Technical Writer at Northrop Grumman, where Erik developed and maintained critical documentation, and various service desk positions, demonstrating proficiency in troubleshooting and technical support across multiple platforms. Erik holds an Associate of Applied Science in Computer Information Systems and has obtained a CCENT certification.