Claire Brown

Claire Brown is an experienced professional in relationship management and customer service, currently serving as an External Relationship Partner at the Financial Services Compensation Scheme since November 2022. With a strong background in stakeholder engagement, Claire focuses on building and maintaining relationships with financial institutions, regulators, and industry partners. Previously, Claire worked as an Account Manager and Team Manager at Capita Remediation Services, where responsibilities included managing relationships with third-party organizations and leading a team of claims handlers to deliver exceptional customer service. Claire's career also includes roles as a Quality Assurance Analyst at Capita Customer Management and Assistant Team Manager at Three, along with a long tenure as Customer Service Manager at Santander UK. Claire holds a BA (Honours) in English Language and Literature from The Open University, completed between 2017 and 2023.