IT Support Specialist

Title: IT Support Specialist 

Location: Toronto, In Person 

Employment: Six (6) month contract

Join Fuller Landau: 

You’ll be part of a collaborative team that supports your success and welcomes your ideas and ambition.  Our professional commitment is also personal. 

  

Your opportunity

The IT Department provides team members with the tools required to perform their work with the goal to improve the efficiency, productivity and profitability of the Firm.  The IT Support Specialist is a highly valued member of our IT team.  This role is suited to those who thrive on delivering maximum satisfaction in user experience.  In this role, you will provide: 

• Technical support and setup of softwarecloud, network, laptops and virtual servers

• Documentation of standard procedures

• Tracking of inventory, tickets and requests

• Development and delivery of system integration and continuous improvement projects

Your major responsibilities

• Technical support in areas such as equipment installation and configuration, hardware and software support, onboardingoffboarding users

• Server administration functions such as hardware & software maintenance and upgrades, user account setup, email administration, and performance monitoring

• Support at the desk side and remotely for Microsoft Office Suite (Windows 11), Entra ID, Troubleshooting and root cause investigation of hardware, software, network and cloud tickets

• Testing and training users on new technology

• Tracking of inventory movement, tickets and requests.

• Triage of incoming support ticketsrequests.

What we look for

• Must have a strong commitment to quality and accountability

• Customer-oriented and proactive action to ensure completion and escalation as needed.

• Demonstrated time management with a high level of attention to detail

• Demonstrated ability to solve practical technical problems

• Effective and clear communication (verbal and written)

• Organizational skills for prioritizing demands, work flow and meeting deadlines

• Skills and experience with supporting Microsoft 365 Infrastructure – Azure AVD, Networking, Entra ID, Office 365, Intune, MDM (iOS & Android)

• Knowledge and experience with PowerShell, SQL and specialized accounting software (e.g. QuickBooks/QBO, Sage, Xero, CaseWare, TaxPrep) is an asset.

• Diploma or degree in Information Technology, Cybersecurity, networking or equivalent/related experience (e.g. CompTIA A+, Security+, Network+ , CCNA, MCSA/MCSE)

Work environment:  

• In person position

• 10 hours a month for scheduled off-hours maintenance

• Participation in our paid, IT On-Call program, with rotating on-call shifts to ensure around-the-clock protection for our systems

 What we offer 

• A competitive compensation package, including an annual performance-based bonus

• Balance your work and personal life through flexible hours and hybrid working

• Additional paid time off during the summer

• A comprehensible and competitive group RRSP and Benefits plan

• Commitment to your career development with clearly defined career roadmaps

• Mentorship and support to any team member pursuing their CPA designation

• Rigorous and ongoing training that’s customized to your interests, as well as extensive ongoing education to keep you up to date on the latest industry information

• Various committees to celebrate and support the interests of our team members, including our Fun Committee and Process Improvement Committee

• A weekly on-site massage therapist and healthy snacks during busy season

• An opportunity to give back to the community through our very own Fuller Giving Foundation

  

About Fuller Landau 

We are an accounting, tax and advisory firm with a team of over 150 people. 

Our clients are leaders of private businesses, high net worth families, and the advisors who serve them. 

You’ll be a part of a collaborative team that supports your success and welcomes your ideas and ambition. 

Diversity, Equity, and Inclusion 

Fuller Landau is proud to be an equal opportunity employer where differences are valued and celebrated.  We believe that fostering an inclusive environment allows our team to reach their full potential by enabling you to bring your true-self to work.  We encourage you to apply if this role excites you. 

Fuller Landau is committed to breaking down barriers and welcoming people with disabilities.  If you require any accommodations throughout the recruitment process, let us know how we can help!