Heidi MacFarlane

Heidi MacFarlane is an experienced professional specializing in organizational change management, training, and project management within the software and aviation industries. Currently serving as an SAP S4HANA Implementation Training Consultant at Trinseo, Heidi guides training governance models and develops strategies for various training needs. Prior roles include Change Management and Communications Consultant, and Software Implementation and Training Consultant at Trinseo, along with significant contributions to Genesis Consulting Partners and MacFarlane Consulting, LLC. Previously, Heidi held senior leadership positions at Comply365 and MedAire, where a customer success program was designed to achieve a 99% customer retention rate, and significant revenue growth was realized through strategic planning. Early experience includes regulatory roles at Southwest Airlines and flight attendant training program development at US Airways. Educational background includes a Master of Education in Teaching English as a Second Language from the University of North Carolina at Charlotte and a degree in Modern Language & Linguistics from the University of Maryland Baltimore County.