Jay Miller

Jay Miller is a seasoned professional with over 30 years of experience in software and contact center operations. Currently serving as Manager of Solution Consulting at Genesys, Jay focuses on supporting sales through cloud, digital, and AI technologies, while also managing the Solutions Consultant Associates Program dedicated to early career training for university graduates. Previous roles include Senior Solution Consultant and Senior Technical Instructor at Genesys, as well as Technical Training Consultant at NIIT (USA), Inc. and Senior Operational Instructor at Interactive Intelligence. Jay's background also includes project management and training responsibilities as Director of Call Center Operations at Friedman-Swift Associates and conducting sales training at Anchor Food Products. Jay holds a Bachelor's degree in English from The Ohio State University.