Juergen Tolksdorf

Juergen Tolksdorf is an experienced professional in customer interaction solutions and software development, currently serving as the Sr. Director of Marketplace Innovation at Genesys since January 2009. At Genesys, Tolksdorf has significantly contributed to the company by overseeing an ecosystem of over 500 partners and promoting the AppFoundry, which emphasizes third-party customer experience applications. Prior roles at Genesys included Director of Solution Strategy and multiple Director Development positions, where Tolksdorf managed R&D for various products and focused on software for managing customer interactions. Additionally, Tolksdorf has served as General Manager at Inter-Acts GmbH since August 2008 and was the Owner of VoicInt Telecommunications GmbH, specializing in unified contact center solutions. Earlier experience includes leading IT at twenty4help Knowledge Service GmbH, a top provider of technical assistance services in Europe. Educational background includes studies at Freie Akademie der bildenden Künste and Berufskolleg Castrop-Rauxel.