Rakesh Kumar

Rakesh Kumar is a seasoned professional specializing in workforce management and fraud analysis, currently serving as a Workforce Management Expert at Genpact since July 2023. Rakesh demonstrated proficiency in equitable inventory assignment and TAT management, utilizing advanced WFM tools for operational improvements and enhanced customer satisfaction. Prior experience includes roles as a Dispute and Fraud Analyst at FIS and Genpact, where Rakesh managed fraudulent transaction queues and ensured compliance with policies. An earlier stint as a Business Development Trainee at BYJU'S involved converting leads and achieving sales targets. Rakesh's educational background includes an MBA in Marketing from Sharda University and a BBA from Sirifort College of Computer Technology & Management.