Application Support – Intermediate

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.  Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture 

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
• Respect for our customers and
• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers.  We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

We are currently looking for a Application Support - Intermediate.

Veovo is a market leader in smart airport management technology. Our software is used by the world’s best airports to improve how they run their operations and deliver brilliant traveller experiences. We bring innovation and pace to the market and are a frontrunner in transport-related artificial intelligence. 

As a Veovo Application Support member, you will be supporting the Airport Operation and Passenger Predictability delivery teams with a wide range of application configuration and support services.

 You will support the building and configuration of flight information displays, resource management and revenue management systems, installation specifications and calibrations of airport sensors and UAT support.

Our solutions are built in a range of modern technologies that you will be exposed to within your analysis, configuration and implementation responsibilities.

• Support initiatives run by the GSTF and demonstrate our company values by providing a clear commitment to environmental and social responsibility.

• Contribute through identifying/proposing local sustainable practices and ideas in accordance with our Sustainability Charter.

• Utilise our sustainability app by taking part in challenges and improving behaviours to be more sustainable.

The Specifics

Operational

·       Lead and enable detailed design documents based on high level designs

·       Implementation of Veovo products and solutions

·       Perform FAT and support UAT

·       Technical documentation of deployed solutions and user documentation

·       Working effectively with other Veovo team members located in different countries to support Veovo solutions

Leadership

·       Be a positive influential force for technical best practice within the team.

·       Guide other team members.

·       Mentor other team members.

Financial Management

·       Accurate and timely recording of timesheets and charging of services time

Customer Services

·       Assist and support customer success by effectively handling assigned service tickets or requests as raised by airport customers

Compliance

·       To abide to the Compliance Policies and Procedures of the Company.

Occupational H&S

·       Take reasonable care of your own and other people’s Health & Safety in the workplace

·       Report hazards in your work or in your work environment that may be putting your own or anyone else’s Health & Safety at risk.

Additional Tasks

·       In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader.

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you):

Qualification:

Degree or equivalent level of experience.

Experience: 4 to 6 years

• 4-6 years’ experience in a similar role

• Experience with analyzing data. This could be from a support role where the task was to find and solve issues in complex systems by analysing data patterns. It could be from a role of data analyst in general.

• Ability to have an overview of large complex systems. This could be from a role supporting other systems processing data.

• The individual will need to analyse large/complex data to troubleshoot issues, configure application and optimize application performance.

• Strong analytical, problem solving and logical thinking skills

• Ability to understand and communicate technical and business concepts

• Ability to collaborate and build strong product delivered solutions

• Technical and programming skills in one or more of the following:

  • Database scripting languages (i.e. MSSQL T-SQL / Oracle PL/SQL)
  • Unix / Linux, Networking knowledge
  • Python / shell script knowledge
  • Ticketing knowledge (JIRA preferred)
  • ITIL methodologies

• Proven ability to learn when exposed to new technologies

• Working knowledge of SDLC methodologies

• Experience of managing own tasks and maintaining/reporting their status and progress in standard business tools

• Capable of using standard desktop software packages

• Personal responsibility and the ability to work in a team or autonomously

• Experience in the Airport / Airport Technology sector would be useful

Personal Attributes

• A can-do attitude

• An optimistic outlook on life, common sense, and a sense of humour are essential

• A passion for excellence and a commitment to be the best

• High levels of energy, sound judgement and determination to achieve with a sense of urgency

• High attention to detail

• Good relationship management and interpersonal skills

• An open-minded consultative approach

• Ability to give and receive positive and constructive feedback

• Ability to creatively solve problems

• Fluent in English – both written and spoken

Specialized Skills

Detailed knowledge of airport operations and/or sensor technologies  (desirable)

What we offer in return:

• Personal growth – in leadership, commercial acumen, and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.