Ryan Draude possesses extensive experience in loyalty strategy and management within the hospitality and retail sectors. Currently, Ryan serves as the Director of Loyalty, CSM, and Digital at Giant Food. Previous roles include Senior Director of Loyalty and Analytics and Director of Loyalty at Switchfly LLC, as well as Senior Director of Loyalty Strategy & Partnerships at Choice Hotels International. In academia, Ryan has contributed as an Adjunct Professor teaching Loyalty Strategy and Management in Hospitality at Georgetown University, in addition to serving as a Guest Lecturer on Social Marketing Strategy. Ryan holds an MBA in Marketing from Georgetown University McDonough School of Business and a BA in International Business from Marymount University.