Luis Carrillo

Luis Carrillo is an experienced CX expert with over 25 years in the customer experience industry. Currently serving as a Network Member and CX Expert at GLG since June 2024, Luis utilizes extensive industry knowledge to enhance customer engagement and satisfaction. Previously, as Director of CX Operations at IPSY from September 2021 to September 2024, Luis focused on optimizing service strategies and driving innovation to support growth. Earlier roles include Director of Program Services & Contact Center at credit.org, where Luis managed support services and implemented program initiatives, and Contact Center Manager at Adir International dba La Curacao, leading improvements in contact center operations. Luis holds a Bachelor of Business Administration from California State University, Los Angeles.