Heather Jackson

Heather Jackson is an experienced IT Incident Engineer currently at Global Shares since May 2019, having previously held roles including QA Engineer, Equity Plan Management Team Lead, and Operations Analyst. Prior experience includes serving as a Business and Data Analyst at O'Leary Insurances Ltd, where responsibilities encompassed reporting, data analysis, auditing, and process improvement. Earlier positions involved handling renewals and claims as a Personal Lines Account Handler, managing an eBook store at Spoiled Milk, providing customer service at Assurant, and supporting administrative tasks at PJ O'Driscolls Solicitors. Educational qualifications include a Specialist Certificate in Data Analytics from University College Dublin, a degree in Mathematical Sciences from University College Cork, and a CIP qualification from The Insurance Institute.