Shaker Ahmed is a seasoned healthcare professional with a Bachelor's degree in Pharmacy from Cairo University. Currently serving as a shift leader at GlobeMed Egypt since November 2022, Shaker monitors agent performance, coaches on mistakes, ensures adherence to service level agreements (SLA), and manages complex cases. Prior experience includes roles as an in-patient preauthorization pharmacist and preauthorization doctor at Al-Ahly Medical Company, where Shaker focused on client health and drug eligibility. Earlier positions include medical sales representative at APEX Pharma and Golden Queen Company, where Shaker promoted pharmaceutical products and engaged with healthcare providers, as well as community pharmacist at El Ezaby Pharmacy, enhancing sales through effective medication dispensing.