Customer Service and Support

The Customer Service and Support team at Gold Medal Pools is dedicated to ensuring a seamless customer experience from initial inquiry through project completion and beyond. Comprised of roles including a General Manager for Service and Maintenance, a Customer Service HUB Manager, a Warranty Coordinator, and Account Managers, this team handles customer communication, addresses concerns, manages warranty claims, and coordinates service and maintenance, all while providing personalized support to enhance satisfaction and uphold the company's commitment to quality craftsmanship.