Gorica Maksimović is a seasoned professional with diverse experience in customer support and application management. Currently serving as a Senior Application Associate at Gorgias since July 2021, Gorica specializes in troubleshooting complex application issues and queue management for e-commerce brands. Previous roles include Customer Support Specialist at ERPAG INC, where Gorica engaged clients through presentations, optimized software workflows, and provided training and support. Additional experience comprises positions at DELFI knjižare and Princess Cruises in sales, as well as administrative and public relations roles at Havas Adriatic and the British Council. Gorica holds a Bachelor's degree in Philosophy from the University of Philosophy, completed in 2016.