Carolina Ferreira

Carolina Ferreira is an experienced professional in customer service and talent acquisition, currently serving as a Passenger Service Agent at Groundforce Portugal since January 2024, where responsibilities include assisting airline passengers and managing gate operations for Iberia and TAP Air Portugal. Prior experience includes a Talent Acquisition Trainee role at Worten Portugal, focusing on user diversity and inclusive design, along with positions as a Receptionist at Instinto Health Club, developing technology familiarity and adaptability, a Commercial Specialist at Fitness Factory Portugal to understand customer needs, and a Sales Assistant at Sport Zone, enhancing communication skills. Carolina Ferreira holds a Bootcamp certification in UX/UI Design from Ironhack and a Licentiate degree in Human Resource Management from ISCSP-ULisboa, Universidade de Lisboa.