Bhavna Ghosalkar

Bhavna Ghosalkar is an accomplished professional with extensive experience in leadership roles within the financial services sector. Currently serving as Senior Director at GUS Education India since April 2024, Bhavna previously held the position of Executive Director at M&G Global Services Private Limited from October 2018 to March 2024, overseeing Prudential's offshore operations in Mumbai. Bhavna’s background includes significant roles at Prudential Global Services, including Director of Digital & Customer Services and Director of Customer Services, focusing on enhancing customer experience and digital transformation. Bhavna's career also features leadership in customer service operations and process management, demonstrating a strong expertise in operational excellence. Bhavna holds an MBA in Operations Management from the Welingkar Institute of Management.