Felix Kramer

Felix Kramer is an experienced professional with a strong background in customer service and team leadership across various organizations. Currently serving as Teamleider KCC at Haag Wonen since February 2023, Felix has previously held similar roles at Woonplus Schiedam, where responsibilities included establishing a new customer contact center team and implementing service strategies. Felix's career also includes managerial positions at Bonusan, focusing on customer service and warehouse management, and leading product and sales initiatives in the DACH region for Belvilla. With project management experience at the German-Dutch Chamber of Commerce and leadership roles in customer service and sales at BarmerGEK and Deutsche BKK, Felix has a proven record of enhancing customer satisfaction and achieving performance objectives. Felix holds a post-master's degree in Customer Experience Strategy & Organization from Beeckestijn Business School and a Diplom-Betriebswirt from Fachhochschule Riedlingen.