Yannick Michaud

Yannick Michaud currently serves as the France Team Leader for technical support at Hamilton Company, a position held since June 2020. Prior experience includes nearly two decades at A.MENARINI diagnostics France S.A.S.U, where Yannick advanced through various roles including Responsable SAV and responsible for managing technician teams while overseeing service after-sales operations. Responsibilities encompassed team management, performance evaluation, training development, customer satisfaction assessment, and maintenance contract promotion. Yannick holds a License in Hematology, Biochemistry, Bacteriology, and Immunology from Ecole Supérieure des Techniques de Biologie Appliquée and has pursued additional training at Serv Academy and ISM Institut supérieur du marketing.