Kaustav Roy

Kaustav Roy is an experienced professional in customer experience and operations management, currently serving as Assistant Vice President at HDFC Bank since June 2023. Previously, Kaustav held a similar role at Bajaj Allianz Life Insurance, where leadership in the Customer First Initiative involved collaboration across various teams to enhance customer experience metrics such as NPS. With over a decade of experience in the financial and telecommunications sectors, including notable positions at Aditya Birla Sun Life Insurance and Idea Cellular Ltd, Kaustav has a solid track record in driving customer lifecycle management, persistency, and revenue assurance. Kaustav's early career included project management at Royal Bank of Scotland Group and business development at Epicenter Technologies, complemented by academic qualifications from the University of Mumbai and ongoing studies at EMPI Business School.