Ian Matos

Ian Matos is a skilled professional with a diverse background in customer service and technology. Currently serving as Customer Service Team Lead at Zola.com since June 2019, Ian manages escalation calls and conducts operations reporting to inform business decisions. Previously, as a Software Engineer Fellow at General Assembly from August 2021 to March 2022, Ian developed responsive web applications and deployed secure full-stack solutions. Earlier experience includes a role as General Assistant at QUAD Recording Studios, where Ian organized bookings and managed communications, and as a Warehouse Associate at Talbots, handling fulfillment functions. Ian holds a Certificate of Completion in Computer Software Engineering from General Assembly and a Bachelor of Science in Recording Arts Technology from Full Sail University.