Cardelia Walters

Cardelia Walters currently serves as a Customer Advocate II at Healthcare Management Administrators, where exceptional service delivery has elevated monthly customer satisfaction scores to 98-100% and led to a 30% reduction in recurring inquiries. Previously, Cardelia co-founded Beauty Plug Tx, achieving a 30% increase in market share in the first year and enhancing client retention by 25%. Earlier experiences include roles at Blue Cross and Blue Shield, where a 20% increase in data accuracy was achieved, and at Manpower Staffing, contributing to a 20% increase in organizational efficiency. Additional positions at Mountain LTD, Aquafusion, and Teleperformance further demonstrated strong capabilities in customer service and data management. Cardelia holds a degree from Southern New Hampshire University.