Jacqueline Santiago

Jacqueline Santiago is an experienced Account Director at Healthfirst, where responsibilities include leading the development and implementation of integrated strategies focused on provider engagement, quality enhancement, and membership growth since January 2022. Prior to this role, Santiago served as the Care Optimization Team Manager at Crystal Run Healthcare, improving quality performance and acting as a liaison between practices and payers. Additional roles include Assistant Director at Saint Barnabas Medical Center, Project Manager and Provider Relations Liaison at CMO - The Care Management Company of Montefiore Medical Center, and various supervisory positions at Montefiore Medical Center and Bronx Lebanon Hospital. Santiago holds an MBA in Healthcare and a Bachelor’s degree in Health Service Administration from Monroe University.