Jonathan Laing

Jonathan Laing is an experienced IT professional with a robust background in technical support and IT management. Currently serving as the Tech Team Leader at Helping Hands Home Care since August 2024, Jonathan has previously held key positions such as IT Client Support Team Leader at Paragon Banking Group PLC and Technical Associate at SSP Limited. Jonathan's expertise encompasses working within ITIL framework standards, prioritizing incident management, and optimizing IT strategies for businesses, particularly in the insurance sector during roles at Mercury Insurance Brokers Ltd. and Glen Insurance Consultants Limited. With foundational experience at companies like Serco and Capgemini, Jonathan has demonstrated a consistent commitment to enhancing IT operations and client support.