The Customer Experience Team at Heritage Bank Plc is dedicated to enhancing the overall satisfaction and loyalty of the bank's clientele. This team manages activities across Experience Centers, handles customer feedback and complaints, analyzes service metrics to inform improvements, and leads initiatives on customer education and financial literacy. By leveraging these functions, the team ensures that every customer interaction aligns with the bank's commitment to innovation, partnership, and exceptional service.
Adaeze Oyefolu
Experience Center Manager
Ajiri Donnelly
Team Lead, Customer Education ...
Chinelo Okpala
Analyst Complaints Management
Harrieth Anugwara
Customer Experience Analyst
Jennifer Okonkwo
Experience Center Manager
Oladoyin Akeredolu
Customer Experience Analyst
Oluwadamilola Nwabud...
Customer Service Expert | Serv...
Raphael Umeh
Experience Center Manager
Temitope Matesun Jos...
Customer Experience And Analyt...