Kamal Shah

Kamal Shah has over 15 years of experience in IT service delivery and customer experience, currently serving as Manager of Customer Experience at Hess Corporation since February 2008. Responsibilities encompass managing service delivery and end user services globally, including help desk and project deployments, as well as relationship and staff development. Previously, Kamal held roles as IT Service Delivery Lead, providing technology support to over 350 users, including senior executives, and overseeing significant IT projects, including the implementation of ServiceNow Helpdesk. Prior experience includes positions as a Network Specialist Consultant, Security Operations Analyst at Lehman Brothers, and Datacenter Technician at Choopa.com. Kamal holds an MBA in Management of Technology and Management Information Systems from New Jersey Institute of Technology and a Bachelor of Science in Information Technology with a focus on Network Security.