HGEM works closely with hospitality companies to measure and improve their guests' experience. Their core services include mystery guest assessments, building highly customisable feedback sites, tracking online reputation, and bringing all the data together into one, award-winning Guest Experience Management platform – The Hub – which allows for various teams, from operations to marketing, to draw actionable insights that help increase customer loyalty, reach new customers, and ultimately to grow revenue. 

HGEM, which stands for Hospitality Guest Experience Management, have made it their mission to empower hospitality companies with data-led insights into their operational efficiency and guest perceptions, which are key to being successful in such a competitive and rapidly changing market, and today work internationally with over 10,000 restaurants, pubs, hotels, cinemas and caterers, including many well-known brands such as wagamama, Brewdog, Peach Pubs, and local high street institutions Pret a Manger and Pizza Express.

Hotels & Hospitality

Restaurants

HGEM

Steven Pike

Jennifer R.

David Pepper

Keit Vende

Lauren Gould

Bradley Gunn

The Marketing and Sales team at HGEM is responsible for driving business growth by promoting their guest experience management services to hospitality companies. They develop and implement marketing strategies, manage partnerships, and seek new business opportunities. The team collaborates to enhance brand awareness, attract new clients, and maintain strong relationships with existing customers, ultimately contributing to the overall market expansion and revenue growth for HGEM.

Marketing and Sales

Client Success and Support

Software Development Team

Marketing and Sales

About

Team members

Other teams at HGEM

Client Success and Support

Software Development Team