Lee Brook

Lee Brook is an accomplished professional with extensive experience in operational excellence and digital services. Currently serving as Deputy Director - Operational Excellence and Head of Digital Services at HM Revenue & Customs since November 2019, Lee has a proven track record in digital engagement and product management. Prior roles include Digital Product Owner and Digital Engagement Manager at Vodafone, where responsibilities encompassed strategic delivery of digital messaging and operational optimization of online channels. Lee's career also features significant positions at Direct Line Group, including Digital Engagement Lead and Performance Strategy Manager, as well as a Senior Decision Support Analyst role at RBS International.