Ihab Megahed

Ihab Megahed is an experienced IT professional with a diverse background in technical support and IT management. Currently serving as an ITSM Operations Analyst at LafargeHolcim in the US since February 2022, Ihab previously spent over 17 years at WOW! Internet Cable & Phone, holding various roles including IT Support Manager and Information Technology Support Team Lead, where responsibilities included guiding support teams and ensuring operational objectives were met. Earlier experience includes positions as an IT System Administrator at Jackson Hewitt Tax Service and Production Engineering Support at Quantum Corporation, alongside a solid educational foundation with degrees in Computer Sciences and Network System Administration, and Business Administration and Management.