Paolo Ghisleri

Paolo Ghisleri is a Junior Software Developer and Escalation & Supportability Specialist at Hootsuite, where responsibilities include managing communication between teams to address customer-reported issues and providing technical support. Previously held the role of Support Specialist - Tier 2, focusing on advanced troubleshooting and customer-facing outage management. Prior experience includes being a Support Developer at AdEspresso, where Paolo coordinated activities between the Customer Success team and development teams, and as a Web Developer at OneDay Group, handling the design and maintenance of company websites and web services. Earlier roles include Software Designer at GIOCA SRL and Web Developer at il Camelopardo Sas. Paolo holds a secondary school diploma in IT and telecommunications from IISS Ettore Majorana, earned in 2010.