Leonora Coppens is an experienced Informatieanalist at Hot ITem since November 2021, focusing on enhancing organizational performance through data-driven strategies. Previous roles include serving as an Analist at PostNL and a Data-analist at VodafoneZiggo, where tasks involved data analysis for a major customer migration project. Leonora's academic background includes postdoctoral research at the University of Tuebingen and Utrecht University, specializing in instructional design and cognitive psychology, complemented by a Ph.D. in Cognitive Psychology from Erasmus University Rotterdam. Additional qualifications include a Microsoft Azure certification in Data & AI.