Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members.  Our service is independent and impartial. 

Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. 

For further information about the Housing Ombudsman Service see our website.



Property Development

Property Management

Real Estate

Housing Ombudsman

Richard Blakeway

Justin Crittall Assoc Cipd

Kathryn Eyre

Michael L.

Ayo Odufuwa Ba

Rebecca Reed

Daniel Wright

Catherine Courtney

The Development and Learning team at Housing Ombudsman focuses on enhancing the skills and knowledge necessary for effective dispute resolution within the housing sector. They design and deliver training programs, promote best practices, and support continuous improvement for both internal staff and external stakeholders. Through these initiatives, the team aims to foster better landlord-tenant relationships and ensure fair, impartial, and efficient handling of housing complaints.

Development and Learning

Dispute Resolution

Communications And Engagement

Human Resources and Information Analysis Team

Development and Learning

About

Team members

Other teams at Housing Ombudsman

Dispute Resolution

Communications And Engagement

Human Resources and Information Analysis Team