Natalia Gutierrez

Natalia Gutierrez is an experienced customer success and support professional with a history of roles in prominent companies. Currently serving as an Associate Customer Success Manager at HubSpot since February 2024, Natalia previously worked at TikTok as a Client Solutions Planner and at On The Fuze as a HubSpot Strategist, where responsibilities included onboarding customers and managing implementation projects across various HubSpot platforms. Prior to these roles, Natalia excelled at HubSpot as a Senior Customer Support Specialist, resolving over 3,000 customer issues with an impressive average CSAT score of 89, and as a Customer Support Specialist at Nub7/8, focusing on portal adoption for Cisco. Additionally, experience includes a stint at Sutherland as a Backup Team Manager and Technical Support Specialist. Natalia holds a degree in Education from Universidad Distrital Francisco José de Caldas, obtained in 2019.